Friday, September 6, 2013
Annie and Danny's FastPass Podcast, Episode 3 - Snow White's Sassy Mouth
Hey Folks!
It's Friday in the Blog-o-Sphere, and that means that Annie and I have got another Podcast posted and ready to rock.
This time we tackled a fresh re-watch of the original Disney animated classic, Snow White and the Seven Dwarfs. We break down the legendary flick with fresh eyes, Annie finds her salty mouth, and I reveal my secret time-travel fantasies.
Click here to Listen
Also, we are now officially available on iTunes, where ALL THREE Episodes are downloadable. I highly recommend using the excellent Podcasts App if you're using an Apple product.
Just search for us in the iTunes store as "Annie and Danny's Fastpass Podcast"
Send us your feedback either on Twitter (I'm @BeefyDisney , she's @DJPhob) or by e-mail at AnnieDannyFPPC@Gmail.com
Happy Listening!
Thursday, September 5, 2013
Monsters University. It's a prequel!
I think that all of the podcasting and twittering and whatnot has upped my Disney-brain quite a bit over the past month or so. I'm definitely at a fever-pitch, similar to how I get right before a long-planned trip to Disney World. Only like.. all the time. It's probably not a great thing, ultimately but I do love it so.
Speaking of... I'm going back to Disneyland in a couple weeks for the first time since the incident. I look forward to giving you all the full updates.
In the meantime, I went to see Monsters University, and I've got some thoughts.
Monsters U was pretty well received, overall. It's "Certified Fresh" on Rotten Tomatoes, and that's usually a pretty good signal of success, though at 78% it's still not quite reaching the levels of most non-Cars Pixar movies, and after watching it... I just not sure why.
I laughed out loud several times throughout the movie, I was invested in the characters, and unlike many prequels it had some surprises in terms of how characters ended up where they were when we first met them in the original films.
In fact, I'm going to go out on a limb and say that I liked Monsters University more than I like the original Monsters Inc. Whoooaaaa now, Muchacho. Explain Yo'self.
- The Setting.
Both movies are, to at least some degrees, send-ups of a specific setting. The first is the "world" and the second is "college". I just think that Monsters Inc doesn't have a chance to really focus on that kind of examination of how the world of Monsters is different than ours in funny ways. First, it's way too big and voluminous to get into a lot of detail (I admit there are TONS of throwaway easter-eggy things in the first movie that require a million views to catch, but I'm sure this one does too). College, on the other hand, is just sooo ripe for parody. The cliques. The boring classes (Scream Canister Design!!). The girls. The friends. The scary-ass teachers. It's a small enough world to really allow the filmmakers to focus in, but it's textured enough to be able to throw in a million details.
- The lack of children.
I never enjoyed the Boo portion of the original's plot as much as I think most people did. Aside from the abject fear the little girl struck into the hearts of monsters, I just didn't find her all that appealing to watch. I much preferred the monster stuff. This movie? Nothing BUT monster stuff, and I loved it.
- The monsters!
Okay... Small quibble here with the Monsters Franchise production design, but I think that almost all of the monsters are too cute looking and not at all scary. Obviously, if a 4 foot snake-lizard thing came out of my closet and roared at me, I'd be scared, but overall I think they're all kinda cute looking. That said, I think the monsters are awesome, and this one had a crap-ton (that's metric) of them. I love how they all move differently. How they all have such varied physicality. On top of that, I love how they all use their physical difference to scare kids differently. It's so clear that the animators had an awesome time figuring out how a tubby, tentacled monster with a bat wing mustache would scare a kid differently than giant, fur-covered monster with giant fangs. This movie had so many awesome monsters!! (Special shout-out to the dean of the Scare College. She was actually scary. She both flies AND has a million creepy bug legs. Eeessh).
I'm not gonna get too deep into the plot, but I highly recommend this flick. It does everything a prequel needs to do (sets up how familiar friends meet, rivalries start, jobs are obtained), and it goes there in a particularly creative, unexpected way.
Some additional notes:
- I wonder if the joke about how close-up magic is super nerdy will run out of steam some time. First Pitch Perfect and now this?
Both movies are, to at least some degrees, send-ups of a specific setting. The first is the "world" and the second is "college". I just think that Monsters Inc doesn't have a chance to really focus on that kind of examination of how the world of Monsters is different than ours in funny ways. First, it's way too big and voluminous to get into a lot of detail (I admit there are TONS of throwaway easter-eggy things in the first movie that require a million views to catch, but I'm sure this one does too). College, on the other hand, is just sooo ripe for parody. The cliques. The boring classes (Scream Canister Design!!). The girls. The friends. The scary-ass teachers. It's a small enough world to really allow the filmmakers to focus in, but it's textured enough to be able to throw in a million details.
- The lack of children.
I never enjoyed the Boo portion of the original's plot as much as I think most people did. Aside from the abject fear the little girl struck into the hearts of monsters, I just didn't find her all that appealing to watch. I much preferred the monster stuff. This movie? Nothing BUT monster stuff, and I loved it.
- The monsters!
Okay... Small quibble here with the Monsters Franchise production design, but I think that almost all of the monsters are too cute looking and not at all scary. Obviously, if a 4 foot snake-lizard thing came out of my closet and roared at me, I'd be scared, but overall I think they're all kinda cute looking. That said, I think the monsters are awesome, and this one had a crap-ton (that's metric) of them. I love how they all move differently. How they all have such varied physicality. On top of that, I love how they all use their physical difference to scare kids differently. It's so clear that the animators had an awesome time figuring out how a tubby, tentacled monster with a bat wing mustache would scare a kid differently than giant, fur-covered monster with giant fangs. This movie had so many awesome monsters!! (Special shout-out to the dean of the Scare College. She was actually scary. She both flies AND has a million creepy bug legs. Eeessh).
I'm not gonna get too deep into the plot, but I highly recommend this flick. It does everything a prequel needs to do (sets up how familiar friends meet, rivalries start, jobs are obtained), and it goes there in a particularly creative, unexpected way.
Some additional notes:
- I wonder if the joke about how close-up magic is super nerdy will run out of steam some time. First Pitch Perfect and now this?
- This is the second Disney animated movie I've seen this Summer (Planes is the other) where female characters are basically non-existent. It's probably my biggest issue with this movie in particular, because I mean... College is roughly 90% about hooking up. I get that this is a movie designed to appeal to kids, so you can't have monsters banging each other and whatnot, but whereas Planes was probably justly criticized for placing its only female characters in strictly romantic entanglements, this movie was BEGGING for them.
- Charlie Day's portrayal of a sort of strange, darkly funny monster in Oozma Kappa is one of the more entertaining small roles I can remember in a Pixar movie. They use him jusssst enough.
- Not used enough? Nathan Fillion's Frat boy character. Maybe there were too many villains? I dunno. I wanted to see more of him.
- Speaking of Villains... Randall's thread must have been cut for time at some point, because he's prominent at the start, and then sort of disappears for a while.
- Charlie Day's portrayal of a sort of strange, darkly funny monster in Oozma Kappa is one of the more entertaining small roles I can remember in a Pixar movie. They use him jusssst enough.
- Not used enough? Nathan Fillion's Frat boy character. Maybe there were too many villains? I dunno. I wanted to see more of him.
- Speaking of Villains... Randall's thread must have been cut for time at some point, because he's prominent at the start, and then sort of disappears for a while.
Friday, August 30, 2013
Annie and Danny's FastPass Podcast, Episode 2 - The Ying Yang Twins
Hey Peeps!
Check out Podcast Episode # 2. Thanks to everyone for listening to the first, and thanks for following me on Twitter!
Check out the next episode!
Also, we are now officially available on iTunes. There seems to be a slight delay adding new eps if you're not using the Podcasts App, but if you are BOTH episodes are available. Just search:
"Annie and Danny's Fastpass Podcast"
Send us your feedback either on Twitter (I'm @BeefyDisney) or by e-mail at AnnieDannyFPPC@Gmail.com
Friday, August 23, 2013
Annie and Danny's FastPass Podcast, Episode 1 - Stud Lightbeam
Hey Everybody!
Annie from B Ticket Blog and I decided to do a podcast, and in a shockingly uncharacteristic move for (at least) me, we actually did it.
We will be on iTunes in the next few days, but until then, check out the pod! We talk a little about ourselves, what started us down the path of our Disney love, and we talked a little about some other Disney stuff, too.
There's even an assignment for the readers!!
Please, please, PLEASE give us your feedback. We will talk about anything and everything Disney, AND we're hoping to do a Reader Mail segment, so send your Reader Mail Topics to AnnieDannyFPPC@gmail.com
Thursday, August 22, 2013
What's Next?? 'TRAINS'???
As big a fan as I am, I rarely find the
new Disney movies to be “Must See in the Theater” events. It's
not that I don't enjoy them, but I guess... Well... I should
just...
I have an addiction. I don't drink. I don't do drugs. I don't buy hookers....
I go to movies by myself... like... all the time.
I have an addiction. I don't drink. I don't do drugs. I don't buy hookers....
I go to movies by myself... like... all the time.
Whenever I have an opportunity on an
off day, I hit a matinee and I love it. It's my quiet time. I get to
see allllll of the crappy movies that my wife doesn't care about or
just doesn't want to see. It's fantastic. My friend, a guy with a
degree in film, once said to me “Doesn't it get expensive going to
all of those movies?” and I simply told him that I didn't think it
was any more expensive than drinking at a bar once or twice a week.
That seemed to make a lot of sense to him.
In any case, one of the only things I ever feel weird about is going to see kids movies alone. I'll pretty much see anything. I went to see 'Magic Mike' alone, and I was not ashamed. Still, the prospect of appearing to be a creepy dude watching what would ostensibly be a kid's movie all by himself while surrounded by many children and their parents... this is not a scenario I relish.
Of course, you and I know that Disney movies are definitely not JUST for kids, but that's not necessary a position I want to defend at the movie theater, so I usually just wait for them to come out on BluRay, or even better, I make my wife join me. We saw 'Up' on one of our first dates, and it was fantastic.
Anyway, I wanted to see a movie today, and the pickings are slim, so I decided to suck it up and see 'Planes'. I even selected the 3D screening. I can't say I was overly excited to see the movie. Cars is probably my least favorite of the Pixar films, and it's difficult to see how this movie would be all that much different. I was even sort of viewing it as a spin-off, if not directly a sequel.
But you know? 'Planes' wasn't all that bad. I would even venture to say that it was largely successful, if not particularly indelible. It definitely deserves a better MetaScore than its current 39. That's just ridiculous.
In any case, one of the only things I ever feel weird about is going to see kids movies alone. I'll pretty much see anything. I went to see 'Magic Mike' alone, and I was not ashamed. Still, the prospect of appearing to be a creepy dude watching what would ostensibly be a kid's movie all by himself while surrounded by many children and their parents... this is not a scenario I relish.
Of course, you and I know that Disney movies are definitely not JUST for kids, but that's not necessary a position I want to defend at the movie theater, so I usually just wait for them to come out on BluRay, or even better, I make my wife join me. We saw 'Up' on one of our first dates, and it was fantastic.
Anyway, I wanted to see a movie today, and the pickings are slim, so I decided to suck it up and see 'Planes'. I even selected the 3D screening. I can't say I was overly excited to see the movie. Cars is probably my least favorite of the Pixar films, and it's difficult to see how this movie would be all that much different. I was even sort of viewing it as a spin-off, if not directly a sequel.
But you know? 'Planes' wasn't all that bad. I would even venture to say that it was largely successful, if not particularly indelible. It definitely deserves a better MetaScore than its current 39. That's just ridiculous.
So here are some thoughts.
The Good.
- The Message.. Yes, the notion that any Disney movie needs to have a message is perhaps a bit outdated, and has always been something of a source of derision for the haters out there. Well, you know what? It's a damned movie that is meant to appeal to children, and I just don't see the downside to presenting the little tots some food for thought. The message of this movie is that you shouldn't allow society to tell that you're not good enough or strong enough to achieve your dreams just because of your station in life. The movie is about a Crop Duster plane named Dusty who dreams of being a racing plane, and is constantly told that he can't for no better reason than “You're a crop duster”.
- The Visuals... I wouldn't go so far as to claim the visuals in this movie are on the level as Wall-E or Finding Nemo, but comparing a movie to 2 of the 5 move visually stunning animated films of the past 20 years isn't particularly fair. 'Planes' presents a visual world that is very similar to Cars in that it brings the lines and silhouettes that are familiar in aviation to the natural environment. The flying animations are beautifully done, the different geographies you see as the movie takes you around the world are stunning. It's really a great looking movie. If 'Cars' hadn't already done it, I'd even say it was ground breaking. I don't see a “Planes Land”” in the near future, but I can definitely see some of the characters from Planes showing up in Cars Land. They belong together.
The Not as Good
- Dane Cook. Look, I know it's become popular to bash Dane Cook at any turn, and I don't hate the guy, but I really don't understand what Disney was doing here with this casting choice. He's not at the peak of his fame, which would have made at least some sense (though he's probably totally unknown to a large group of the viewers of this movie), he's not really an actor at all as much as a personality. Sadly, that personality is sort of unpleasant, and there's something about the way he articulates words that makes me want to punch him, so it was very difficult to get past that. Not so great since he's the lead character. Even with Larry the Cable Guy in Cars, you've got a much better argument for casting him. He was HUGE at the time, and more importantly, he was basically asked to play the character in the movie that he already plays on stage. Not the case here.
- The Romances... Okay, so here's where I'm gonna get weird. I don't understand how Cars or Airplanes can have romantic relationships. I don't want to think about how. I don't want to be forced to imagine the mechanics (pun intended) of their intimacy. Where do baby cars come from? Who's building them? Where to the propellers go? I realize this is juvenile, but this is what watching two airplanes romancing each other makes me think about. I will say that the scene where the Mexican plane is serenading the French Canadian (Why French Canadian and not just French?) plane is very entertaining and the slow, Spanish Guitar rendition of “Love Machine” is fantastic. Yes... it's a weird movie.
The Muddy
- The Message. “Wait, Muchacho! You already said the message was a good thing!”
That's true, but that's without any dissection, also. Once you start to think about it, and once the movie plays out, you start to see that they're also sort of saying that while that crop duster should totally go after his goal of being a racer, in order to succeed he's going to have to fully change himself to do it, including removing the one piece of mechanics that makes him a crop duster to begin with. So... yeah... maybe they could have figured out another way to get from A to Z.
Me Intellectualizing Things
So really, why is Planes being so negatively received? I think it has mostly to do with two things:
1) It's very similar to 'Cars', which isn't universally beloved by adults to start with. It's easily the most kid-targeted of all of the Pixar flicks, and I imagine that doesn't go over that well.
2) People love to build something up to iconic status and then tear it down. The world is full of examples. Tiger Woods, Britney Spears, Metallica, Pete Rose. Now... to some degree it could be argued that each of those examples had at least some hand in their own unmaking, but in each case there are examples of the same people writing odes to their greatness subsequently feasting on the bones of their downfall.
At some point, Pixar was bound to experience a backlash. Once the kids who grew up on Toy Story and Nemo and Monsters Inc were adults and the movies weren't hitting the same emotional spot for them, possibly just because they're at different places emotionally within their lives... you get the idea. At some point it's impossible to separate the historical greatness from the new product. The only thing that suffers is the new product.
My fellow blogger, DJPhob wrote about Horizons at Walt Disney World and the complete nostalgia a certain block of fans has for it, and I've heard many people bemoan the downfall of Disney (even right here on my own blog in the comments section), and I wonder if that's fair. Is it fair to judge something against their own lofty standard, when it's also mixed with nostalgia (a thing that is literally undefeated in this game.
The Good.
- The Message.. Yes, the notion that any Disney movie needs to have a message is perhaps a bit outdated, and has always been something of a source of derision for the haters out there. Well, you know what? It's a damned movie that is meant to appeal to children, and I just don't see the downside to presenting the little tots some food for thought. The message of this movie is that you shouldn't allow society to tell that you're not good enough or strong enough to achieve your dreams just because of your station in life. The movie is about a Crop Duster plane named Dusty who dreams of being a racing plane, and is constantly told that he can't for no better reason than “You're a crop duster”.
- The Visuals... I wouldn't go so far as to claim the visuals in this movie are on the level as Wall-E or Finding Nemo, but comparing a movie to 2 of the 5 move visually stunning animated films of the past 20 years isn't particularly fair. 'Planes' presents a visual world that is very similar to Cars in that it brings the lines and silhouettes that are familiar in aviation to the natural environment. The flying animations are beautifully done, the different geographies you see as the movie takes you around the world are stunning. It's really a great looking movie. If 'Cars' hadn't already done it, I'd even say it was ground breaking. I don't see a “Planes Land”” in the near future, but I can definitely see some of the characters from Planes showing up in Cars Land. They belong together.
The Not as Good
- Dane Cook. Look, I know it's become popular to bash Dane Cook at any turn, and I don't hate the guy, but I really don't understand what Disney was doing here with this casting choice. He's not at the peak of his fame, which would have made at least some sense (though he's probably totally unknown to a large group of the viewers of this movie), he's not really an actor at all as much as a personality. Sadly, that personality is sort of unpleasant, and there's something about the way he articulates words that makes me want to punch him, so it was very difficult to get past that. Not so great since he's the lead character. Even with Larry the Cable Guy in Cars, you've got a much better argument for casting him. He was HUGE at the time, and more importantly, he was basically asked to play the character in the movie that he already plays on stage. Not the case here.
- The Romances... Okay, so here's where I'm gonna get weird. I don't understand how Cars or Airplanes can have romantic relationships. I don't want to think about how. I don't want to be forced to imagine the mechanics (pun intended) of their intimacy. Where do baby cars come from? Who's building them? Where to the propellers go? I realize this is juvenile, but this is what watching two airplanes romancing each other makes me think about. I will say that the scene where the Mexican plane is serenading the French Canadian (Why French Canadian and not just French?) plane is very entertaining and the slow, Spanish Guitar rendition of “Love Machine” is fantastic. Yes... it's a weird movie.
The Muddy
- The Message. “Wait, Muchacho! You already said the message was a good thing!”
That's true, but that's without any dissection, also. Once you start to think about it, and once the movie plays out, you start to see that they're also sort of saying that while that crop duster should totally go after his goal of being a racer, in order to succeed he's going to have to fully change himself to do it, including removing the one piece of mechanics that makes him a crop duster to begin with. So... yeah... maybe they could have figured out another way to get from A to Z.
Me Intellectualizing Things
So really, why is Planes being so negatively received? I think it has mostly to do with two things:
1) It's very similar to 'Cars', which isn't universally beloved by adults to start with. It's easily the most kid-targeted of all of the Pixar flicks, and I imagine that doesn't go over that well.
2) People love to build something up to iconic status and then tear it down. The world is full of examples. Tiger Woods, Britney Spears, Metallica, Pete Rose. Now... to some degree it could be argued that each of those examples had at least some hand in their own unmaking, but in each case there are examples of the same people writing odes to their greatness subsequently feasting on the bones of their downfall.
At some point, Pixar was bound to experience a backlash. Once the kids who grew up on Toy Story and Nemo and Monsters Inc were adults and the movies weren't hitting the same emotional spot for them, possibly just because they're at different places emotionally within their lives... you get the idea. At some point it's impossible to separate the historical greatness from the new product. The only thing that suffers is the new product.
My fellow blogger, DJPhob wrote about Horizons at Walt Disney World and the complete nostalgia a certain block of fans has for it, and I've heard many people bemoan the downfall of Disney (even right here on my own blog in the comments section), and I wonder if that's fair. Is it fair to judge something against their own lofty standard, when it's also mixed with nostalgia (a thing that is literally undefeated in this game.
I just wonder if that's what's
happening with 'Planes'. If Planes had come out in 1996 instead of
Toy Story, and there had been no history of these remarkable
cinematic achievements every year for the next 12 years... Would it
be the greatest thing ever? Maybe not, but certainly better than a 39
on MetaCritic. That's ridiculous.
Saturday, July 27, 2013
Disney's Response to My Bitching
Two months ago I posted by complaint letter to Disneyland. I was upset, certainly, and I was disappointed.
I promised to post their response, and I've been sitting on it all this time, because...well... It made me sad. I don't want to say anything else before posting it.
First, as a refresher, here's my letter to them:
Hello Disney Customer Service
I’ve taken a while to decide if I wanted to write this e-mail. I’m not a complainer anyway, but it’s especially difficult for me to complain about anything “Disney”.
I am a very big Disney fan. A defender. A Walt Disney aficionado. I’m a Charter Member of D23. I’m a current Disneyland Annual Pass holder, and I’ve been a Walt Disney World Annual Pass holder in the past. I’ve visited Walt Disney World literally dozens of times. I have collected Disney Pins for 13 years, and have spent thousands and thousands of dollars. I have been a loyal lover of The Mouse for many, many years and I am certain I will continue to be for many years to come.All of that said, after a lot of thought, I’ve decided to bring some issues I had on my last trip to Disneyland, May 9th to 11th of 2013, specifically regarding my stay at Paradise Pier.
The short version is that I failed to read the details of my hotel reservation, and didn’t realize that the “free parking” extended to annual pass holders does not apply to hotel parking. When I asked about it, I was told that the “free parking” associated with the annual pass only applies to theme park parking. I asked if I would be able to park overnight at the theme parks to take advantage of the “Free Parking” and was informed that I could not, and that my car would likely be towed.
In essence one of the great benefits of having an annual pass is nullified by my choice to stay on site at Paradise Pier.
This policy will almost certainly prevent me from staying on-site at Disneyland ever again.
I specifically chose to stay at Paradise Pier so that I could walk to and from the park and create a more immersive experience (similar to the kind created by staying on site at Walt Disney World). I realize I’m not being deprived of that experience by being charged for parking, but there’s also a “feeling” I look for while visiting Disney. When I go to Disneyland I want to get the “feeling” that my visit is valued; that my loyalty is valued. I am certain that part of valuing a customer is making them feel that they’re getting something of value in return. I believe we all implicitly agree to spend 30 dollars a person on a mediocre breakfast buffet in exchange for the amazing feelings our kids have when they see Mickey. I believe it’s perfectly reasonable to be asked to wait for an hour to ride ‘Soarin’ Over California’, because what you get in return is nothing short of an amazing experience. Value.
I’m certain you are aware of this, but staying on site at Disneyland is a significantly more expensive proposition than staying at most of the other hotels anywhere nearby. I assumed the additional cost willingly, believing I’d have a more valuable experience in exchange for the higher cost. Instead, in exchange for the extra cost of staying in a “Disneyland resort” I was confronted with even more additional fees. I’m not even suggesting that you don’t charge for parking, but I do know there are more seamless methods of carrying out these fees without making the customer feel like they’re being shaken down. Far be it from me to begrudge Disney from making your money, but the more transparently capitalistic you become, the less enchanted I become.
I called the hotel where I stayed last time (Sheraton Anaheim). They also charge for parking (*though their rate is $14 dollars per night as opposed to your $15). They also charge significantly less per night to stay (about half). So my question is…If I’m not getting ridiculously great, seamlessly executed service at your Disney hotel, why wouldn’t I save the money, stay at Sheraton Anaheim, and simply drive the .5 miles to park for free much closer to the entrance?
It’s so disappointing to say this, but I sincerely doubt I’ll ever stay at a Disneyland Resort Hotel again unless I can be sure I won’t have this kind of cold experience the next time.
Listen… I know this is ultimately a small thing. 30 dollars for parking in the grand scheme of a Disneyland visit is nothing. It’s 3 pins. It’s not even a full dinner for one at The Blue Bayou. It’s nothing.
And yet, truly it’s everything, because for so many years I’ve defended my visits as a grown man to Disneyland and Walt Disney World. Sure… it costs more, but Disney does it right. Disney makes you feel special. Disney makes you glad to give them your money, because even though they’re a business they make you feel like they’d be there for free.
It’s such a little thing, this silly parking policy, but it’s taken away my feeling that I’m valued.
I’ll always go to Disneyland and Disney World, because they’re as much a part of who I am, and what I love, as where I went to high school or where I grew up. I just don’t know that I’ll ever wear quite the same shade of rose colored glasses again.
Just thought you should know.
Sincerely,
Daniel P. Cohen, Phone -***-***-*075
Annual Pass #********431
Here's Disney's response:
Dear Mr. Cohen:
Thank you for your e-mail to the DISNEYLAND® Resort. We appreciate you
taking the time to share your experience with us.
We are concerned with the disappointments you mentioned in your e-mail.
As you are aware, our goal is to provide the finest service and
accommodations. Please be assured we do take our Guest comments very
seriously, and take them into consideration when evaluating our
operation. Your remarks have been shared with the appropriate leaders so
they are aware of your experiences.
As stated in the "Annual Passholder Terms and Conditions" The parking
benefit, as applicable, is subject to availability and valid only at
pay-on entry lots at the Disneyland Resort. Regrettably, Annual
Passholders who have parking on their Annual Passes do not qualify for
free parking at any of our Resort Hotels or at the Downtown Disney
Parking Lot. We do apologize for any inconvenience this may have caused
you or your family. Please accept our sincerest apologies. To view the
"Annual Passholder Terms and Conditions" you may see them at the
following website address: http://disneyland.disney.go.com/faq/apterms/
Again, thank you for contacting us. Comments such as yours are welcomed
in that they assist us in evaluating our operation and our success in
generating happiness for our Guests. We hope you will have the
opportunity to visit the DISNEYLAND® Resort soon and that our
attractions and entertainment will delight you in every way.
Sincerely,
Terry Sampson
DISNEYLAND® Resort
Guest Experience Services
I can't decide if maybe my expectations were too high, but this seems like a blow-off, doesn't it? I'd like to hear your thoughts. I'm almost ready to return to blogging about Disney and the good stuff. I just haven't totally gotten over this yet.
Friday, May 17, 2013
A Rare Complaint
Below is the exact e-mail I sent to Disney Customer Service regarding my recent stay. I have not yet received a reply. I'd be curious to know what other fans think of what I had to say.
______________
Hello Disney Customer Service
I’ve taken a while to decide if I wanted to write this
e-mail. I’m not a complainer anyway, but it’s especially difficult for me to
complain about anything “Disney”.
I am a very big Disney fan. A defender. A Walt
Disney aficionado. I’m a Charter Member of D23. I’m a current Disneyland Annual
Pass holder, and I’ve been a Walt Disney World Annual Pass holder in the past.
I’ve visited Walt Disney World literally dozens of times. I have collected
Disney Pins for 13 years, and have spent thousands and thousands of
dollars. I have been a loyal lover of The
Mouse for many, many years and I am certain I will continue to be for many
years to come.All of that said, after a lot of thought, I’ve decided to bring some issues I had on my last trip to Disneyland, May 9th to 11th of 2013, specifically regarding my stay at Paradise Pier.
The short version is that I failed to read the details of my hotel reservation, and didn’t realize that the “free parking” extended to annual pass holders does not apply to hotel parking. When I asked about it, I was told that the “free parking” associated with the annual pass only applies to theme park parking. I asked if I would be able to park overnight at the theme parks to take advantage of the “Free Parking” and was informed that I could not, and that my car would likely be towed.
In essence one of the great benefits of having an annual pass is nullified by my choice to stay on site at Paradise Pier.
This policy will almost certainly prevent me from staying on-site at Disneyland ever again.
I specifically chose to stay at Paradise Pier so that I could walk to and from the park and create a more immersive experience (similar to the kind created by staying on site at Walt Disney World). I realize I’m not being deprived of that experience by being charged for parking, but there’s also a “feeling” I look for while visiting Disney. When I go to Disneyland I want to get the “feeling” that my visit is valued; that my loyalty is valued. I am certain that part of valuing a customer is making them feel that they’re getting something of value in return. I believe we all implicitly agree to spend 30 dollars a person on a mediocre breakfast buffet in exchange for the amazing feelings our kids have when they see Mickey. I believe it’s perfectly reasonable to be asked to wait for an hour to ride ‘Soarin’ Over California’, because what you get in return is nothing short of an amazing experience. Value.
I’m certain you are aware of this, but staying on site at Disneyland is a significantly more expensive proposition than staying at most of the other hotels anywhere nearby. I assumed the additional cost willingly, believing I’d have a more valuable experience in exchange for the higher cost. Instead, in exchange for the extra cost of staying in a “Disneyland resort” I was confronted with even more additional fees. I’m not even suggesting that you don’t charge for parking, but I do know there are more seamless methods of carrying out these fees without making the customer feel like they’re being shaken down. Far be it from me to begrudge Disney from making your money, but the more transparently capitalistic you become, the less enchanted I become.
I called the hotel where I stayed last time (Sheraton Anaheim). They also charge for parking (*though their rate is $14 dollars per night as opposed to your $15). They also charge significantly less per night to stay (about half). So my question is…If I’m not getting ridiculously great, seamlessly executed service at your Disney hotel, why wouldn’t I save the money, stay at Sheraton Anaheim, and simply drive the .5 miles to park for free much closer to the entrance?
It’s so disappointing to say this, but I sincerely doubt I’ll ever stay at a Disneyland Resort Hotel again unless I can be sure I won’t have this kind of cold experience the next time.
Listen… I know this is ultimately a small thing. 30 dollars for parking in the grand scheme of a Disneyland visit is nothing. It’s 3 pins. It’s not even a full dinner for one at The Blue Bayou. It’s nothing.
And yet, truly it’s everything, because for so many years I’ve defended my visits as a grown man to Disneyland and Walt Disney World. Sure… it costs more, but Disney does it right. Disney makes you feel special. Disney makes you glad to give them your money, because even though they’re a business they make you feel like they’d be there for free.
It’s such a little thing, this silly parking policy, but it’s taken away my feeling that I’m valued.
I’ll always go to Disneyland and Disney World, because they’re as much a part of who I am, and what I love, as where I went to high school or where I grew up. I just don’t know that I’ll ever wear quite the same shade of rose colored glasses again.
Just thought you should know.
Sincerely,
Daniel P. Cohen, Phone -***-***-*075
Annual Pass #********431
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